Our customer service hours are Monday- Friday 8:00 AM to 4:00 PM MST. Please allow up to 24 hours for a response to an inquiry. Emails sent during non-office hours will be handled on our next business day.
- Online Returns/Refunds
To initiate a return or exchange, please click on the following link: https://olboyapparel.returnscenter.com/ and provide the necessary information needed to support your request.
**Please note that some items may be a FINAL sale and are not eligible for an exchange or refund. All shipping costs are the responsibility of the customer. In addition please allow 3-5 business days for the return to be processed after being marked as delivered.
Requirements for an Exchange/Return/Refund:
- Items must be unwashed, unworn, and still have packaging and tags on (if applicable)
- All returns must be reported within 30 days of purchase.
- ALL garments are subject to inspection. We do NOT want your pet hair, last night’s dinner, or deodorant on any merchandise you send back to us.
We can exchange an item for anything of equal or lesser value (from any category) that is still shown as available on our website in your desired size.
- Damaged or Defective Items
We strive to create durable and quality products. Occasionally some minor imperfections occur. If this is the case, please wash your product with traditional detergents/stain removers. If the imperfections remain after washing, please file here: firstname.lastname@example.org
Just be sure to choose ‘other’ as your return reason and provide photos. Please include photos of the Hang Tags as well.
This policy lasts 30 days after the tracking status shows delivered. If 30 days have gone by since your purchase was delivered, then we, unfortunately, cannot offer you a refund or exchange.
- In-Store Returns/Exchanges
If you purchased a product in a store that carries Ol’ Boy, you will have to follow that store's return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.
- Did you get an email with your tracking info?
Yes? Please check your email.
No? It hasn’t shipped yet. Please be patient, we ALWAYS ship.
You will be emailed a notification within 24-48 hours with your tracking number so you can easily follow your package all the way to your doorstep.
- How long will it take before I receive my order?
It may take anywhere from 5-7 business days for the standard US and Canadian addresses. For all other countries, it may take up to 14-24 business days. While we make every effort to ship all orders within that time frame, processing delays outside of our control may occur and unfortunately, we cannot make guarantees on shipping dates. This is the time frame it takes to leave our facility, once it is scanned you will receive a tracking number so you will be able to track it right to your door.
- Express Shipping
Express shipping is 2-4 Business days. For example, an order placed on Sunday will not be sent until Monday making the first business day Tuesday. Business days go by 24 hours.
- Can I track my order?
You will receive a confirmation number once it ships, which will include your tracking information.
- If you have not received a confirmation email please check your junk email.
- Inputted Wrong Address?
Email customer service (email@example.com ) as soon as you realize it. Put ADDRESS CHANGE in the subject line so we know it is urgent. We try our best to change the address before it is packaged and sent out, however sometimes it is missed. If it is missed please use one of the following links to redirect your package with the proper courier.
- Delivered → Not Received.
It’s possible that
1) the tracking link was updated by the shipping carrier prematurely
2) your package is hidden around your mailbox or building. Carriers have a tendency to leave packages in hidden places, for the safety of the goods, if they’re unable to deliver to you directly.
Please have a thorough look around and/or contact your local post office to try to locate your package.
- Route Package Protection
You can find out more about Route Package Protection here.
Route Protection insures your package from loss, damage, and theft.
**Ol’ Boy is not responsible for loss, stolen, or damaged items in transit.
- How to file a claim with Route.
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
- My credit card is not working. What should I do?
We do take a variety of cards however some may not work with our payment platform. Always check that your billing address and zip/postal code are the correct ones associated with your credit card when completing your payment.
If you are making your purchase from outside of Canada or the United States, it may be considered an international transaction by your card issuer and subject to foreign transaction fees or even blocked from making a purchase altogether. If this happens, please call your card issuer to verify your card is eligible for foreign purchases and if there are any additional fees involved.
We do offer Afterpay which allows you to make purchases in four increments over time without interest. Check out the Afterpay FAQ page for more information.
- My discount code is not working. What should I do?
Please be sure to enter any applicable promo codes at checkout. If you do not enter, it can not be reversed. Taxes, shipping, and handling fees are excluded from any discount.
Codes can not be combined with other discount codes and some offers.
- Managing Subscriptions
To manage your subscriptions, login to your account. Once logged in, preferences can be edited from there. As always if you have any questions or concerns, please contact firstname.lastname@example.org
*Please note that you must fulfill three months of subscriptions before canceling. You are allowed to change the frequency of subscriptions on your account.
Don’t miss out on an item you’ve been eyeing. On our website choose the item you’re interested in, there is an option to be notified by email when the item is back in stock.